...and they're a bit miffed!
They emailed me this morning. They sent me another copy of their complaints procedure. I mean it's not like I've read it, quoted from it or even cut and pasted extracts of it here. Oh, wait, I have done that.
Anyhow, here is my email to them:
Good Morning
Thank you for sending me your complaints procedure again - cripes, I had to ask you twice before you would send it to me and now look, you're complaints-procedure-sending-mad!
I do apologise for my confusion over this 'up to five working days' rule of yours but I think I have it sussed now. I've updated my blog with my theory of how I reckon this works out in Dunedin Canmore world.
Please do visit 'Dunedin Canmore: the true story' and feel free to let me know what you think.
Regards
Jen
Thank you for sending me your complaints procedure again - cripes, I had to ask you twice before you would send it to me and now look, you're complaints-procedure-sending-mad!
I do apologise for my confusion over this 'up to five working days' rule of yours but I think I have it sussed now. I've updated my blog with my theory of how I reckon this works out in Dunedin Canmore world.
Please do visit 'Dunedin Canmore: the true story' and feel free to let me know what you think.
Regards
Jen
