Frustrated at being ignored I posted a review of Dunedin Canmore using my Google+ account. I then sent Dunedin the following email:
Dear
In the interest of fairness I am sending you a copy of my Google review of your organisation.
Please feel free to let me know if I have made any incorrect statements, and provide evidence in support of your case.
I will honestly review all information received from you regarding this matter as it is my intention to provide the public with as accurate an account of Mr Kings experience with your organisation as possible.
I look forward to hearing from you on this matter.
Kind regards
Jen
Within a very short time of sending this email my review disappeared from Google - I can only assume it was blocked. If only they were this efficient when dealing with customers.