Dunedin Canmore took over the management of a residential area in which Mr King (known as Paul to me but I will use his surname in this blog purley because the blog is named after him) lives. This happened a good few years ago and during these good few years representatives of Dunedin have always been happy to discus Mr King's case with me.
Right up until the point at which I start to formaly complain.
It is usually at this stage of the process that they show great concern for Mr King and his privacy and the Data Protection Act is dusted off and presented to me: Oh, how they would love to respond to my complaint but what can they do? Their hands are tyed!
NB: Dunedin Canmore email disclaimers include a privacy clause that prevents me from printing their emails here. This should present no problems cause I can print my emails to them from which you can generally get the drift..
We responded with the following:
Dear
Allow me to preempt a potential stalling matter that you could employ regarding the email you just received from Paul King [refer below]: you don't know that [this] is an email account owned and used by Mr King. A quick review of paperwork will show that this account has been recognised by both Mr King and myself as being a secure and efficient means of communicating with Mr King.
I would like to take this time to apologise for the obvious outrage that comes through both Mr King's and my correspondence, I'm sure you understand our frustration at a situation that has been allowed to fester on indefinitely. I'm equally sure you and your colleagues have appreciated the reasonable manner in which we have addressed this matter in the past, unfortunately being calm and reasonable is a policy that has not worked with your organisation and as such we have revised this policy. You have had over 24 hours to investigate my questions so I will expect a response some time this morning.
Regarding matters brought up in your previous correspondence:
Allow me to preempt a potential stalling matter that you could employ regarding the email you just received from Paul King [refer below]: you don't know that [this] is an email account owned and used by Mr King. A quick review of paperwork will show that this account has been recognised by both Mr King and myself as being a secure and efficient means of communicating with Mr King.
I would like to take this time to apologise for the obvious outrage that comes through both Mr King's and my correspondence, I'm sure you understand our frustration at a situation that has been allowed to fester on indefinitely. I'm equally sure you and your colleagues have appreciated the reasonable manner in which we have addressed this matter in the past, unfortunately being calm and reasonable is a policy that has not worked with your organisation and as such we have revised this policy. You have had over 24 hours to investigate my questions so I will expect a response some time this morning.
Regarding matters brought up in your previous correspondence:
- My email asked for information and answers within 24 hours - the only email that I received within 24 hours did not provide information or answers but simply acknowledged receipt of my email. Pat yourselves on the back, job well done!
- My email requested a copy of your complaints procedures and contact information of your Ombudsman - this request was sent Tuesday and, well let me check... Nope, I still don't have that information. Mind you that's not your fault as your hands are tied by the Data Protection Act. You guys never cease to amaze me. I want this information, I wanted it yesterday. Do something about this will you
Yours sincerely
Jennifer
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Subject: Complaint
Dear
Jennifer S***** has my authority to represent me in all matters relating to Duneedin Canmore's regeneration project THIS INCLUDES THE MATTER OF FACTORING COSTS.
I would appreciate it if you could stop being obtuse and start addressing Jennifer's questions, they are not hard questions, they are not new questions (they have been asked and re-asked for some considerable time) and they are not trick questions.
It took you over 24 hours to respond to Jennifer's email saying you were unable to respond to Jennifer's email - amazing! Try harder this time.
And to reiterate (to help this message sink in) all future correspondence regarding anything to do with Dunedin Canmore, New Horizons or any future off shoot of your organisation, or any existing part of your organisation that may change it's name which you would argue no longer comes under Jennifer's jurisdiction, comes under Jennifer's jurisdiction and must be sent to her.
If you have any questions regarding the above then send them to Jennifer as (and this may come as a surprise to you) she represents me in this matter.
Paul King
