I've still not heard back from Dunedin Canmore regarding my earlier email requesting they respond to my complaint and address points raised.
They haven't even acknowledged receipt of my email.
Of course I'm not surprised and neither should anyone reading this.
After contacting their ombudsman I thought it best to once again bash my head against the brick wall and send them another email:
Dear
According to your Customer Complaints Procedure Policy you are obliged to "acknowledge receipt of [my stage two] complaint within three working days". Yet again you have failed to comply to your own policy.
I feel this is an appropriate time to resubmit a comment taken from an email I sent you on the 10th October 2012:
"I have had considerable experience dealing with your organisation and can honestly say that I am not surprised at your inability to provide an adequate response within the time frame provided."
I have contacted the SPSO for information on how best to proceed. Following their direct advice, and while I wait for them to send me further information regarding this matter, I am submitting this email to you in the hope that you decide to treat this issue with the professionalism and decency that your own policy demands.
Regards
Jen
