Stage Two

I have written to Dunedin The-Great-Darkness Canmore pointing out that since they never addressed any of the points raised in any of my emails about my original complaint that it would probably be best they progress my complaint to Stage Two of their complaints procedure.

Before I show you what I wrote to them I would like you to take another look at the before and after pictures of Mr Kings street.

Before Dunedin. Before factoring charges. Before the £20K bill sent to all home owners

After Dunedin. After factoring charges. After £20K bill sent to all home owners

I would like the good readers of this blog to answer a wee question - which version of this street would you rather live in?

Here's what I wrote:

Dear

As you are unable to respond to my original complaint/questions/request for information, I am forced to request that the following issues are addressed by 'stage two' of your complaints procedure.

The following have been directly cut and pasted from my original emails and represents issues raised by me (the only issues raised by me) that were ignored by you:

Original complaint and request for information  sent 9^th October 2012

I would like you to provide me with all data you have that shows Mr King is liable for this expense. If you cannot prove that Mr King is legally obliged to pay factoring costs then I would like you to confirm that his details will be removed from your database and that he will no longer receive letters from your organisation regarding this matter. If you are unable to perform either one of these simple tasks then I would like you to provide me with a full explanation why.

A rewording of my original complaint and request for information sent 11^th October 2012

• Evidence that Mr King is legally obliged to pay the factoring costs - the fact that you are sending him bills and demands shows that you believe he is liable for this payment and I would like to see the legal documents that confirm this. 
• If you have no legal documents or know of no legal precedence that states Mr King is liable for this payment then I want you to confirm that his details will be removed from your files as you have no right to send him letters demanding payment

Further rewording of my original complaint and request for information sent 12^th October 2012

Confirm to me that Mr King is liable to pay your factoring costs.

Provide the paperwork that shows this is the case or admit you are sending Mr King statements and final demands for a bill that he is not liable for.

Further rewording of my complaint (you can see I’ve given up on the evidence part cause this getting information from you is soooooooo bloody hard that I'm reduced to breaking things down to their simplest components) sent 19^th October 2012 (over three hours ago, a five year old child can cut and paste a piece of text in this time)

Provided below are two statements, statement number one and statement number two. I would like you to choose which statement is legally correct. Hover your mouse over the statement that you have selected and pressing the left mouse button drag your cursor over that statement, this will highlight your selection. Now, right click the mouse while the cursor is hovering over the correct statement that you have chosen and select 'copy' from the drop down menu that appears. Open a new email, right click your mouse in the empty email and select 'paste' from the drop down menu. Then address this email to me and hit send.

And your choices are:

    1. Yes, Mr King is legally obliged to pay Dunedin Canmore's factoring charges

    2. No, Mr King is not legally obliged to pay Dunedin Camore's factoring charges

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I look forward to eventually hearing from you.

Kind regards

Jen