What are five working days?
Easy: one working day x 5 = 5 working days
Nope, wrong, wrong, wrong! In Dunedin Canmore world five working days works out to be as long as they want it to be.
I have tried to communicate with Dunedin Canmore for some time now (the equivalent of bashing your head against a brick wall) fortunately this is such a brain scrambling experience that I am actually in the ideal position to understand their logic. Let me give it a go:
When you receive an email from them pointing out that they will adhere to their complaints procedure and respond to your complaint within five working days, they don't mean five working days from the time you lodged the complaint. They mean five working days from a period of time that they will define independent of you or the date you submitted your complaint.
So to summarise.
Question: How long are five working days in Dunedin Canmore world?
Answer: As long as they want it to be.
Wow! Stick around forlks cause there is plenty more Dunedin Canmore double speak yet to come. For instance, when are finances secure? When they can be withdrawn! When can finances be withdrawn? When they are secure! Is there someone else I could speak to about this? No, shhhhhh, don't mention it elswise everything will be spoilt for you, trust us we want to help. I can't wait to tell you about that and other funny (in a mercilessly crushing-people-into-the-ground kind of way)stuff.
Stay tuned.
