Dear Sir/Madam
I have contacted your organisation on several occasions requesting my partner, Mr King, be removed from your list of homeowners liable for factor costs within the Mordun & Hyvot area. I left a message earlier today requesting you call me to discuss this matter, I would like to cancel this request as I have since received legal advice suggesting that correspondence should be either in writing, or in person with an independent witness.
Mr King has not signed on to the Moredun & Hyvot Regeneration Project and has not agreed to factoring costs and as such should not be receiving letters demanding payment, threatening legal action, or threatening that continued non-payment of a bill that he is not liable for could have an adverse effect on his credit rating. I have explained on numerous occasions to representatives within your organisation that Mr King is suffering from stress that is a direct consequence of the ongoing situation with your organisation: living on a building site for years, threats of court proceedings, disregard for his rights, etc. Despite knowing the negative impact that your organisation is having on Mr King's health you continue to send him bills and threatening letters demanding money that he is not liable for.
I would like you to provide me with all data you have that shows Mr King is liable for this expense. If you cannot prove that Mr King is legally obliged to pay factoring costs then I would like you to confirm that his details will be removed from your database and that he will no longer receive letters from your organisation regarding this matter. If you are unable to perform either one of these simple tasks then I would like you to provide me with a full explanation why. I would also request the following information:
- Full details of your complaints procedures
- Contact details of the regulating organisations to which you are answerable
Due to the urgency of this matter I would appreciate it if you would reply to this email within 24 hours of receipt.
Yours sincerely
Jennifer
